Consolemix’s org
prototype — simulated dataSupport
Support
QIOI operates the infrastructure layer. The boundaries below define what a ticket can and cannot cover.
QIOI support covers
- +Infrastructure and server health
- +Deployment pipeline issues
- +Backup and restore operations
- +Managed updates and rollbacks
- +Recovery after failures
- +Domain, SSL, and networking configuration
Outside the boundary
- —Custom application or workflow development
- —Debugging workflows you built inside an application
- —Third-party model outputs or model behaviour
- —Data preparation beyond package limits
Scoped services (setup, migration, custom configuration) are available separately — ask in a ticket.
Your tickets
| ID | Subject | Category | Priority | Status | Opened |
|---|---|---|---|---|---|
| tkt_1042 | Increase backup retention on kb-assistant | Backups | normal | Waiting on you | Jul 20, 2026 |
| tkt_1037 | Custom domain verification for flow-prod | Domains | normal | Resolved | Jul 12, 2026 |
| tkt_1029 | Question about LiteLLM spend limits | Configuration | low | Resolved | Jun 27, 2026 |
Open a ticket
Priority support with defined response targets is included on the Dedicated tier.